Here is a selection of Elite Event Hire frequently asked questions, however if there is anything you would like more information about or you cannot find the answer below, please contact a member of the Elite Event Hire Team on 01924 694920 or email firstname.lastname@example.org
What is your hire period?
All quotes are based on 3 day hire, you can hire products for just one day however the cost remains the same due to costs in preparing, loading and delivering the products.
How far in advance do I need to place my order?
Please secure your booking as early as possible to guarantee availability of our products, especially during busy times such as summer and Christmas.
Do you have a minimum order value?
Yes our minimum order value is £100 + VAT.
Do your prices include or exclude VAT?
All our quotes show the prices including VAT, but also details the VAT cost.
What are your payment terms?
We require a 25% of the final balance for deposit and then your final balance is due 4 weeks prior to your event.
How can I make payment?
Payment details can be found on your on invoice, for card payment or bank transfer.
What is your cancellation policy?
In the event that you cancel, any deposit that you have paid shall be forfeit. In addition, you will be liable to pay the following percentage of the hire charge quoted dependent on the period of notice given prior to date of commencement of the hire. The deposit shall be deducted from the percentage payable.
Period of Notice Percentage of the Total Hire Charge
More than 90 days – 45% or deposit paid, whichever is the greater
61 to 90 days – 60% or deposit paid, whichever is the greater
31 to 60 days – 75% or deposit paid, whichever is the greater
Up to 30 days – 100%
What if my event numbers change?
Please contact us as soon as possible, we will check our availability and try to accommodate.
What happens if a product is damaged or broken?
Please contact the Elite Team to notify them, the replacement invoice will then be issued upon inspection.
Where are you based?
We are based in Wakefield, (near Leeds) West Yorkshire.
Can I view products before booking?
Some products are available to view, please contact the Elite Team to make a booking. Alternatively check Elite Event Hire Blog for details when our open days are as we will have products on display.
What delivery area do you cover?
We deliver across the Yorkshire area, all towns and cities nationwide across the UK.
Can you deliver on a weekend and bank holidays?
Yes our Elite Install team work 7 days a week including bank holidays.
Do you charge a delivery / collection fee?
All prices include delivery, installation and collection within 1hour of our head office in Wakefield. Quotes for locations further afield please contact the Elite Team.
Do you set up the products I have hired at my venue?
The Elite Install team will deliver your furniture to your venue unless requested this will be a drop off service only for you to then style and position how you see fit. Dance floors will be laid and positioned by the Elite Install team, as will any specialist lighting products and backdrops.
Do you have public liability and PAT test certificates?
Elite Event Hire hold both public liability and PAT testing certificates, if these are needed for your venue please request from the Elite Team.
Do I need to clean the products I have on hire before you collect?
You do not need to clean the furniture or dance floors prior to collection, however we do ask all styling decorations to be removed.